Director of Customer Experience
Location: Lehi, UT (100% in office)
Employment Type: Full-Time
About ReferPro
ReferPro is a fast-growing SaaS company helping home service businesses automate their referral programs. We are looking for A players to join us in building!
About the RoleWe're hiring a Director of Customer Experience to lead the full post-sale customer journey — from onboarding and implementation to retention, support, and expansion. This is a key leadership position reporting directly to the CEO and working cross-functionally with sales, product, and engineering.
You’ll lead and scale our CX team (currently onboarding and success), drive measurable improvements in retention and customer satisfaction, and help us build a customer journey that delights at every step.
What You'll DoTop 3 Skills Work safely and follow written laboratory procedures Data collection and analysis techniques Problem solving Additional Technical Skills (Required) Microsoft Office Excel (vlookups/pivot tables) General dimensions and tolerancing ...
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