Ready to join the Securities Industry? Do you enjoy collaborating with members, answering questions, and educating others? Join the Financial Services and Retirement Solutions team which assists current members, plan sponsors and brokers with account maintenance, answering questions about current Life insurance or 401k policies, and planning for retirement.
The Details:
Hours of Operation: Monday - Friday: 8:00 AM - 11:00 PM. Saturday: 9:00 - 6:00; Open availability is required.
Paid Training is for 7 weeks. Training hours are expected to be Monday through Friday 8am to 4:30 pm
About the Job:
As a Representative, you will provide extraordinary care to members, partners, plan sponsors and investment professionals. You will understand high level product/plan and regulatory requirements to analyze and resolve general account plan fees or plan inquiry questions will be key to success. Additionally, you will effectively interpret and articulate the company's marketing strategies when communicating with customers.
Key Responsibilities:
· Taking incoming calls from public sector participants regarding their retirement accounts.
· Individuals will be trained to handle basic topics such as account balance, distribution questions, password reset, etc.
· Building meaningful connections/relationships and engage with customers via phone inquiries
· Educate and provide service to customers on products to support sales objectives
· Uncover routine sales opportunities and market products to support sales objectives
· Reviews, researches, and interprets records and reports to accurately make decisions
· Resolves routine errors requiring corrective processing
What we are looking for in a candidate:
· Candidates who hunt for innovative ideas and seek feedback to continuously improve performance
· A passion and drive to succeed in a fast paced environment
· An engaging personality, both in person and over the phone
· Someone who can easily adapt to change
· A candidate who hunts for ideas and seeks feedback for opportunities to improve in their job
As an ideal candidate you will have:
· A completed or nearly completed bachelor's degree (preferably in Business, Communications, Economics or a related field)
· Candidates interested in building a career in sales and service atmosphere with a top employer
· One year of solid work experience in a service related field. Restaurant, retail, administrative, hospitality, etc.
· Candidates must be able to deliver friendly customer service while talking on the phone and working through computer systems simultaneously
· A SERIES 6 LICENSE WILL EVENTUALLY BE REQUIRED
If you are someone who has a passion for helping others and enjoys working in a fast paced environment apply or send your resume to michelle.liggett@randstadusa.com for consideration.
I look forward to connecting!
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