Support Desk Associate Job at Talentoma, Washington DC

bUZpVzIvVDJPSC8wRWtubTlUUlAvaU5Rc3c9PQ==
  • Talentoma
  • Washington DC

Job Description

Job Title: Remote Support Desk Associate

Hourly Pay: $23 – $30/hour

Summary:

We’re looking for friendly, tech-savvy Support Desk Associates to join our growing remote team. In this role, you'll play a key part in helping customers resolve technical issues, navigate our systems, and feel confident using our services. Whether you're just starting out or looking to expand your skill set, this role offers flexibility, comprehensive training, and a positive, collaborative team environment. You'll gain valuable experience in customer support, technical troubleshooting, and communication, all from the comfort of your home.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, chat, or email
  • Troubleshoot basic technical issues, offering step-by-step guidance in a friendly and patient manner
  • Log and update support cases accurately in our internal ticketing system
  • Escalate complex issues to appropriate departments while ensuring a smooth handoff
  • Stay informed about product updates, new features, and changes to support procedures
  • Follow standard protocols to maintain high levels of customer satisfaction

Qualifications:

  • Strong communication and problem-solving skills
  • Basic understanding of computer systems and troubleshooting steps
  • Self-motivated and able to manage tasks independently in a remote environment
  • Comfortable using CRM systems or support ticket platforms
  • Reliable internet connection and quiet home workspace
  • No prior technical experience required—customer service experience is a plus

Perks & Benefits:

  • 100% remote with flexible scheduling
  • Hourly pay: $23 – $30 based on experience
  • Paid training with comprehensive support resources
  • Opportunities for advancement and long-term career growth
  • Supportive, team-oriented culture with regular check-ins and mentorship

Job Tags

Hourly pay, Remote job, Flexible hours,

Similar Jobs

One Floral Group

Assistant Grower Job at One Floral Group

 ...Computer skills, especially Microsoft Office an asset Excellent communication and follow through skills Detail oriented and organized Ability to work effectively with minimal supervision, showing initiative and good judgement Ability to work extended hours during... 

CNA

SIU Senior Investigator, Underwriting/Premium Investigations Job at CNA

 ...initiates and manages suspected fraudulent claim or provider investigations involving the highest complexity matters within a line of business...  ...or regulatory compliance training and mentoring lower SIU staff. Leads or directs the preparation of cases for presentation... 

Doncasters Group

CMM Layout/Programmer Supervisor Job at Doncasters Group

 ...Articles on NPDI products and processes in accordance with company requirements and AS9102. Measurement, verification and proving of wax pattern dies, fixtures, gauges and tooling as part of New Product and ongoing Production development. Support Engineers in the... 

NANCY TWINE

Social Content Capture Assistant Job at NANCY TWINE

 ...VSCO, or Adobe Express To apply: Send your resume + 23 examples of photo or video content you've captured (social links or Dropbox folder are fine) to ****@*****.***. In a short note, tell us why this role excites you and if you're open to future part-... 

Harris Teeter

Part Time Cake Decorator Job at Harris Teeter

 ...(2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Prepare and decorate bread, rolls, muffins, pies, cakes, cookies, and other pastries according to recipe by performing the following duties. Check production schedule to...