Customer Service Representative (Hybrid) Job at Comrise, Portage, MI

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  • Comrise
  • Portage, MI

Job Description

Representative, Customer Service

Location: Portage, MI (Hybrid)

Schedule: 1st Shift | Monday – Friday, 8:00 AM – 5:00 PM

Pay Range: $19.00 – $21.00 per hour

Contract/Full-Time: 12 months

About the Role

We are seeking a detail-oriented, service-focused Customer Service Representative to support Capital Sales business . In this role, you will act as the front-line liaison between our customers, sales representatives, and internal departments. If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for delivering excellent service — we’d love to meet you!

Key Responsibilities

  • Ensure exceptional order management and customer satisfaction from entry to fulfillment
  • Support sales teams with requests including: order entry, converting, date matching, sample orders, weld warranty replacements, and more
  • Respond promptly to inquiries from sales reps and provide solutions aligned with company policies
  • Collaborate with internal teams like Scheduling, AR, Marketing, and Service Parts to ensure smooth operations
  • Enter orders with 100% accuracy via phone, email, or fax using standardized processes
  • Run reports, assist with special projects, and support administrative tasks for capital sales
  • Act as a backup to the broader Customer Support team when needed
  • Document all transactions according to regulatory and internal recordkeeping standards
  • Prioritize and adapt to shifting tasks while maintaining professionalism and attention to detail

Qualifications

  • Prior experience in customer service, sales support, or order management
  • Strong interpersonal and communication skills
  • High attention to detail and accuracy in data entry
  • Proficient in MS Office and ERP/Salesforce systems
  • Proven ability to multitask and adjust priorities as needed
  • A collaborative, team-first mindset

Ready to bring your customer service expertise to a fast-moving and rewarding role? Apply now and be part of a team that values precision, people, and performance.

Job Tags

Full time, Contract work, Shift work, Day shift, Monday to Friday,

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