Customer Service Representative Job at Insight Global, Tempe, AZ

azFhVzNmVHlQblh3SFU3bS9EcEw4U0JT
  • Insight Global
  • Tempe, AZ

Job Description

-1-3+ years of experience in an INBOUND customer service role with recent call center experience

-Experience in a high call volume environment, supporting 60-80 calls a day

- Strong verbal and written communication skills

- Experience with 3 computer screens (2 monitors and 1 laptop)

-Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality

Job Description

An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.

Training:

3-4 weeks

Monday-Friday, 8am – 4:30pm PDT/MST

Shifts:

5 day work weeks - between Monday - Sunday

5:00 AM – 10:00 PM MST Monday – Sunday and Holidays

*This position is fully onsite and does not have the opportunity to work from home.

*This position does provide all necessary equipment to perform the job.

$21.00/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Hourly pay, Holiday work, Full time, Shift work, Sunday, Monday to Friday,

Similar Jobs

Medix™

Production Pharmacist Job at Medix™

Job Description We are seeking a detail-oriented and efficiency-driven Production Pharmacist to join our pharmaceutical operations team. This role is critical to ensuring the safe, accurate, and timely preparation and verification of medications in a high-volume, production...

One World Global Services

Greek: Interpreter Job at One World Global Services

 ...WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: Greek Requirements: ~90% English proficiency~ Steady wired internet connection ~ USB Wired headset ~ Windows 10or MacOS WHAT WE OFFER YOU: Fully remote position with a clear schedule... 

Ultimate Staffing

Remote Medical Assistant/Patient Coordinator Job at Ultimate Staffing

 ...Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.... 

TransWood

Become a Owner Operator CDL-A Truck Driver - Home Daily! Job at TransWood

*Become a Owner Operator CDL-A Truck Driver Home Daily!*_Become an Independent Truck Driver Owner Operator with TransWood's Tractor Purchase Program!_*Roanoke, VA**Rewarding Career Starts Here!** Weekly minimum pay of $1,000 while paying on tractor * Average... 

CAB Signs

Screen Printing Job at CAB Signs

 ...maintaining screens. You will also be asked to mix and load inks, clean work areas, and troubleshoot technological problems. All our printing is on a manual press Required Experience: -3-5 years of experience as a Screen Printer or Silk Screening -Willingness to...