Call Center Representative Job at LHH, Louisville, KY

azFXUjNQZnlQbkQzRTBqcC96cEwveVZSdXc9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Remote job, Flexible hours, Shift work,

Similar Jobs

Magnolia Shores Family Dental

Dental Assistant II Job at Magnolia Shores Family Dental

 ...25 for the right team member. We are looking for an outstanding Dental Assistant II to join our team in providing ideal dentistry to our...  ...their forever home. Our technically advanced, service oriented office requires someone self motivated, able to take direction, comfortable... 

Vitaly Health

Locum Tenens Psychiatrist Job at Vitaly Health

 ...Job Title: Locum Tenens Psychiatrist Location: Alaska Position Overview: Our team is looking for a Psychiatrist to join our Medical Center in Alaska on an ongoing Locum Tenens basis, beginning in January 2025. The role involves scheduled clinical hours plus... 

Springpoint Group

Owners Representative Job at Springpoint Group

 ...required for reading documents and operating computers. Reasonable accommodations will be...  ...distributed on a semi-annual basis. Hybrid Work Schedule: A hybrid schedule may be...  ...bill. We also reimburse $50 per month for home internet to ensure adequate bandwidth when... 

Ascend Staffing

Press Printing Operator Job at Ascend Staffing

 ...Job Description Job Description Press Printing Operator Job Details: Job Type: Full-time Pay Rate: $19.00 - $22.00 per hour Schedule: PM Shift Monday Friday | 3:00 PM 11:30 PM (Flex as needed, up to 12 hours) Availability: Saturdays as needed... 

Corewell Health

Surgical Tech Sr Job at Corewell Health

 ...State University. Scope of Work The Surgical Technologist Senior will be responsible...  ...of independent Surgical Technologist experience. Certification must be maintained throughout...  ...Certified (CST) NBSTSA or Tech in Surgery (TS-C) NCCT Required upon hire...