This role is responsible for preparing coffee shop beverages and food, operating cash register and receiving payment in a timely and efficient manner while displaying courteous customer service. Prepare coffee shop beverages; brew, mix and/or blend beverages according to set standards. Prepare food items according to procedures. Ensure food and beverages are handled in a safe manner and according to established guidelines, and work is completed in a clean work environment. Operate cash register to itemize customer purchases and process payments including, but not limited to; cash, checks, credit cards, gift certificates, coupons, etc. Stock items and rotate Coffee items and merchandise displays. Maintain understanding of current store programs and product locations. Understand use of check-stand equipment (i.e., register) and coffee shop equipment and its efficient operation. Notify the department lead or manager if products and supplies need to be ordered. Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), etc. Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards. Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials and coupons to customers, and models high standards of service to achieve a customer oriented store. Follow all PPE and Safety Guidelines. Follow all Food Safety and Cleaning Expectations. Follow Guest Experience Guidelines. May be assigned tasks in other departments based on customer experience need. Additional responsibilities may be assigned as needed. High school diploma or GED (preferred). One year of retail or related experience preferred. Good verbal communication skills; ability to interact politely and effectively with customers. Good customer service and organizational skills; detail-oriented. Basic reading, writing and arithmetic skills are required. Physical demands include lifting/moving up to 30 pounds frequently and up to 50 pounds occasionally, standing and walking for extended periods, bending, stooping, twisting, and turning frequently. Work environment includes typical retail store conditions and exposure to outside weather conditions. Noise level is usually low to moderate. Travel requirements vary by assignment.
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